Digital Customer Success Program Manager

📍 San Francisco, United States·🏢 Remote

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Responsibilities

- Architect the attribution layer for Digital CS in partnership with Data Science to measure business impact.
- Own program reporting and iteration cadence — running the experimentation loop, surfacing insights, and making data-driven recommendations on where to invest and what to sunset.
- Track record of cross-functional influence, particularly partnering with Data Science and Engineering teams to build infrastructure that didn't exist before.

In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.
- Design and run experimentation loops for AI-powered engagement — guardrails, success metrics, and criteria for when to pivot a program.
- Fluency with AI-powered customer engagement — you've worked with chatbots, custom agents, or in-product AI experiences and can translate emerging capabilities into scalable program design.
requirements doc for a cross-functional partners. - Bias toward building new things, not just optimizing existing programs. NICE TO HAVES: -
Experience with segmentation and coverage model design, cost-to-serve analysis, or capacity planning. - Comfort designing global programs that scale across regions thoughtfully. - Familiarity with experimentation and A/B testing methodologies as applied to customer programs.

SKILLS YOU'LL NEED TO BRING: - 5-7+ years in Digital CS, Operations, Lifecycle Marketing, Growth, or Customer Success — with hands-on

This role is the operational backbone of that vision.
Notion is committed to providing highly competitive cash compensation, equity, and benefits.
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s