Manager, Community Team

Responsibilities

• Define, track, and optimize Key Performance Indicators (KPIs) for the community team, including response times, engagement rates, and community sentiment scores.
• Oversee and execute the multi-channel engagement strategy across major platforms, including our Facebook Group (125k+ members), Reddit, LinkedIn, X, and native HighLevel Communities.
• Establish, document, and enforce community guidelines and moderation frameworks to maintain a helpful, objective, and solution-oriented environment.
• Develop and manage customer advocacy initiatives, top-contributor programs, and gamification strategies to reward active agency owners and power users.
• Collect and report weekly and monthly qualitative and quantitative community health metrics to Leadership.

Requirements

• Experience to support evolving business and community needs.
• What You’ll Bring: To succeed as the Community Team Manager, you must have a unique blend of proactive leadership, technical capability, and empathetic communication. The skills and
• qualifications listed below represent the core competencies required to effectively manage our global community spaces and protect and promote the HighLevel brand.
• Must be a proactive go-getter, not afraid to ask hard questions, take accountability, and make decisive calls under high-visibility pressure.
• Strong organizational skills and the ability to manage multiple high-stakes priorities simultaneously in a 24/7 digital environment.
• Desire and ability to work in a fast-paced start-up environment where your contributions directly influence product design and company brand.
• Excellent written and verbal communication skills, with a proven ability to distill complex engineering updates into simple, clear, and reassuring community updates.
• Experience/Education/Certifications Required: 8 years of overall relevant experience with people management
• experience is a must. High School Diploma or equivalent required, applicable degree is a plus, but not necessary Minimum 1 year
• experience working in HighLevel 5+ years of Customer Relations or Customer Service experience

Additional details