other
Posted Apr 9, 2025Founding GTM Deployment Strategist
at Credal.ai
Hybrid
Requirements
- ABOUT US Our mission at Credal is to harness frontier AI for everyone building a better future.
- ABOUT YOU You might be a great fit if you’re an empathetic, mission-driven problem-solver who excels at communication.
- More about us We’ve built the industry’s highest ceiling and most secure Action & Agent building platform for sticky, custom AI workflows.
- - Cultural principles https://coda.io/d/Credal-Cultural-Principles_djEPpzgF4I7/Credal-Cultural-Principles_suuWoMpd - Team https://www.credal.ai/team of 13 with 9 engineers. - 7-figure ARR. - >100% NRR.
- - Product docs https://docs.credal.ai/getting-started/, case studies https://www.credal.ai/case-studies/, blog https://www.credal.ai/blog, podcast https://www.credal.ai/podcasts
Benefits
- We're a small, but rapidly expanding, team - and we always aim to promote from within first. - Free team lunch & dinner. - Situational hybrid work flexibility. - High quality health coverage, including great mental health benefits, for you and your immediate family.
- - Industry-leading vision, dental, life, disability coverage.
- - We encourage you to take up to 12 weeks of parental leave after the birth or adoption of a child.
- We also offer a guaranteed two weeks off during the last two weeks of December when the entire company goes on vacation!
- - A generous housing subsidy for those who choose to live in Brooklyn.
Contact
- You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google. 📍 Credal is in-person in our spacious NYC office https://maps.app.goo.gl/r3CPzTcBnMys3o4T7 with meals provided.
Additional details
- We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product.
- ABOUT THE ROLE We’re looking for a founding deployment strategist to own and evolve our customer success story.
- What you'll do: - Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base - Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way - Develop
- Who you are: - Eager to join our mission of bringing Frontier Intelligence to the industries and institutions that matter the most to human welfare - e.g., healthcare, government, financial infrastructure - Customer focused and empathetic - you listen and deeply care about customers’ needs, challenges, and dreams, and will be their voice - Strong communication & interpersonal skills - able to flexibly tailor comms to diverse audiences in a clear, concise, and compelling manner - people love working with
- We embrace driven people who may not fit the mold or check every box.
- Benefits and work environment - We reject toxicity and we embrace care for each other.
- A magical company culture and your wellbeing is leadership's top priority.
- Every decision we make as a company is evaluated through that lens. - Opportunities to network, grow, and advance quickly.
- - Regular team activities & offsite events (last year we went to Turks and Caicos for a hackathon week!) - Unlimited PTO - and unlike some other companies, we're serious about you taking the time you need to recharge and be the best you can be!
- - Our spacious office in Dumbo has a stocked kitchen and views of the bridge.