engineering
Posted Mar 4Backend Engineer, Ops
at Ramp
New York, United StatesRemote
Requirements
- Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences.
- Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production.
- We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not.
- We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs.
- What You'll Do - Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences - Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance - Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows - Leverage AI tooling and capabilities to build intelligent automation, enhance
- experience building and shipping production applications - Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar -
- Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend) - Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.) - Demonstrated aptitude for working with AI technologies, including
- experience integrating LLMs, building AI-powered features, or applying AI to solve business problems -
- Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems - Strong product sense and user empathy, with ability to translate business
- requirements into technical solutions - Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices - Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams - Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback -
- Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus
- Unlimited AI token usage
Experience
- What You'll Need - 5+ years of software engineering
Benefits
- We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
- Health and wellness stipend
- Weekly coffee stipend UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Workplace pension through Penfold, with salary sacrifice option
Additional details
- ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.
- The problems are high-stakes, data-dense, and unforgiving.
- We care less about where you trained and more about what you’ve built.
- At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
- The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.
- We believe every ambitious company deserves the same.
- If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
- Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp.
- As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively.
- Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world! The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges.