Customer Success Account Manager, Europe

London, United KingdomOn-site

Requirements

Over 100,000 businesses , from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.
We use AI-powered solutions to improve payment success and reduce fraud.
Product Expertise : Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success.
Experience in working with DACH customers.
Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.
Find out more about Life at GoCardless via Twitter , Instagram and LinkedIn .

GoCardless processes US$130bn+ of payments annually, across 30+ countries ; helping customers collect and send both recurring and one-off payments , without the chasing, stress or expensive fees.
Portfolio Management : Take full commercial ownership of a portfolio of our DACH customers (150+ customers; $3 million in ARR).
Base salary range: £76,800 - £115,200
Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range (£76,800 - £96,000) until performance can be assessed in role.
Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
Equity - all permanently employed GCs get equity to help you make a valuable contribution
Parental leave - to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) Life at GoCardless

GoCardless is a global bank payment company.
And, with open banking connectivity to over 2,500 banks , we help our customers make faster, more informed decisions.
We are headquartered in the UK with offices in London and Leeds , and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.
At GoCardless, we're all about supporting you ! We’re committed to making our hiring process inclusive and accessible .
If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!
And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! The role
You will manage a portfolio of DACH & Benelux based merchants (mostly Germany), driving their growth and contributing to the expansion of our international business.
Revenue Growth : Identify, cultivate, and secure opportunities to enhance customer engagement and increase transaction volume across the portfolio.
Risk Mitigation : Mitigate risk including managing renewals and ensuring customer retention.
Customer Reporting and Insights : Provide regular reports and updates on account performance and customer feedback. Identify and expose valuable insights to customers during Success reviews.