Technical Support Engineer

Responsibilities

• Perform structured initial troubleshooting, including: Issue assessment and reproduction Log, configuration, and environment data collection Use of documented workflows and knowledge base articles Clearly document findings, actions taken, and next steps in the case management system to enable effective collaboration and escalation.
• Demonstrate strong case hygiene, responsiveness, and ownership of assigned work.

Requirements

• Exabeam: Stop Insider Threats. Human or AI.
• You will develop core skills in troubleshooting, customer communication, and cybersecurity platform fundamentals while supporting real enterprise environments under close mentorship.
• This position is the starting point of the Technical Support Engineer career path, with a clear, supported progression into TSE II as skills and confidence grow. Key
• Technical Learning & Troubleshooting Learn Exabeam’s on ‑ premises and cloud ‑ native security platforms, including ingestion, parsing, analytics, and platform fundamentals.
• Collaboration & Development Shadow and learn from TSE II and Senior TSEs during case reviews and escalations.
• Qualifications Bachelor’s degree or equivalent
• experience in: Computer Science Information Systems Engineering Cybersecurity, or a related technical discipline Demonstrated interest in technology and cybersecurity through coursework, labs, internships, certifications in progress, or personal projects.
• Foundational understanding of: Linux or Windows operating systems Networking basics (TCP/IP, DNS, ports) Log files or system troubleshooting concepts Strong written and verbal communication skills .
• Qualifications Exposure to IT support, helpdesk, SOC, or technical service environments.
• Coursework or lab exposure to SIEM, security analytics, or cloud platforms (AWS, Azure, GCP).
• Familiarity with scripting or query concepts (SQL, Python, Bash).
• Experience using ticketing or issue ‑ tracking tools.
• In this role you will follow a structured learning path focused on building speed, consistency, and accuracy in resolving common customer issues.

Benefits