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Posted 3 days agoEngagement Manager - Milan
at Legora
Milan, ItalyOn-site
Responsibilities
- - Lead onboarding and implementation, ensuring clients are set up for success from day one.
- - Monitor customer health metrics and take initiative to reduce churn risk and drive retention.
Requirements
- Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
- We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
- experience in engagement management, client advisory, account leadership, or similar roles — in a high-growth B2B SaaS environment, professional services, or consulting context. - A track record of driving customer retention, expansion, and satisfaction. - A hunter mentality.
- Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. - Strong project management and onboarding experience; you keep things moving and your clients confident. - Excellent communication skills; written, verbal, and interpersonal.
- A key component of Legora’s success has been in-person collaboration, and we want you to be part of that.
Benefits
- - We offer a competitive salary with a high-upside equity program.
Additional details
- ABOUT US Legora is redefining how legal work gets done.
- We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
- By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays.
- We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.