Enterprise Customer Success Manager

On-site

Responsibilities

Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. •
Create campaigns targeting multiple customers through digital touch-points and activities.

Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software. •
Knowledge of agile methodologies.
We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
Experience with Salesforce, Jira and CRMs is a big plus!
As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.

We consider geographical location, experience, and performance in shaping compensation worldwide.
We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus or commission.
Personal learning and development budget of USD 2,000 per year
Annual compensation review Recognition rewards
Annual holiday leave
Maternity and paternity leave

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles.
Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts.
Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible
By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications.
To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments: