operations
Posted Jun 15Customer Education, Content & Systems Operations Lead
at openai
San Francisco, United StatesRemote
Responsibilities
- - Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
Requirements
- ABOUT THE TEAM OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity.
- Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
- We create learning experiences, programs, and resources that help customers move from initial understanding to sustained use and measurable impact.
- This role offers the opportunity to build the operational foundation behind education programs that shape how enterprises adopt frontier AI.
- requirements and partner across teams to bring solutions to life. - Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems. - Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.
- - Are excited to experiment with AI-enabled ways of working and build them into durable team practices.
- experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field. -
- experience managing the lifecycle and quality of a complex content or knowledge portfolio. - Strong program management skills across prioritization, dependency management, risk identification, and executive communication. -
- Experience in customer education, customer success, enablement, learning, or enterprise technology. -
- Experience supporting content and programs across multiple formats, audiences, or channels. - Familiarity with systems and data flows that support customer adoption, learning, and GTM execution. -
- Experience building AI-enabled workflows to reduce manual effort and improve consistency.
- WHY OPENAI? This is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies.
- You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI.
- About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- QUALIFICATIONS REQUIRED - 8+ years of
Additional details
- As our products, audiences, and programs grow, we need an operating foundation that keeps the content portfolio trusted, clarifies complex work, and helps the team deliver at a consistently high standard.
- ABOUT THE ROLE We are looking for a strategic operator to own the operating system behind Customer Education.
- You will work at the center of content, systems, and team execution: owning the health of our education content portfolio, running the team’s operating rhythm, and translating evolving business needs into scalable workflows and system requirements.
- The right person will raise the quality of execution across Customer Education.
- You will bring order, judgment, and follow-through to a fast-moving environment, making the function easier to run, easier to trust, and easier to scale. IN THIS ROLE,
- YOU WILL: - Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
- - Ensure customer-facing teams can confidently find and use the right education resources at the right time.
- - Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
- - Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
- - Translate team and business needs into practical system