VP of Customer Success (m/f/d) - Healthtech / AI

Responsibilities

• Support CSAT ≥ 90% - Month 12: Gross Retention ≥ 95%.

Requirements

• We're building the AI companion for Europe's 2M+ frontline care workers.
• Today, 2,000+ care facilities and 200,000+ nurses use voize every shift - and our AI gives them back up to 30% of their time: time to care, to connect, to be present with the people who need them most.
• Your team is the bridge between product and real-world usage: - turning pilots into system-wide adoption - turning features into repeatable daily habits - turning “AI potential” into measurable time-saved on every shift You build and lead the Customer Success & Support org (CX) that ensures voize is not just bought, but used - deeply, daily, and across entire organizations.
• You know how to drive behavioral change at scale in large, distributed, non-desk user environments - Operator's toolkit.
• Hands-on fluency with modern CX tooling (Gainsight / Planhat / Vitally / Intercom / Zendesk-class), product analytics, and the data stack.
• Experience with frontline, clinical, or any regulated industry is desirable, where the end user is non-desk, time-starved, and mission-driven - Communication & EQ.

Experience

• You've built a leadership system that runs without you day-to-day. 🤝 WHAT YOU BRING - 10+ years in Customer Success / Customer Operations in B2B SaaS, including 5+ years leading leaders.

Benefits

• We recently closed a €50M Series A led by Balderton Capital, with HV Capital and Y Combinator - but what matters more: we’re already live at scale in one of the hardest environments to build in.
• Competitive compensation, 32 days holiday, benefits and stock options.

Additional details