customer support
Posted Jun 9Sr. Manager, Customer Success
at Samsara
United StatesHybrid
Requirements
- Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
- You will own segmentation strategy, coverage design, and digital, automated, lifecycle & AI-driven engagement programs supported by targeted high-impact human interactions — while holding accountability for renewal outcomes.
- You will set the standard for what great Scale CS looks like, and personally step in when customers or situations demand it.
- This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
- Productivity and efficiency: drive measurable output per CSM through AI, automation, digital programs, lifecycle workflows, and smart tooling integrations
- AI-forward: champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
- experience in Customer Success or Account Management
- experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each Demonstrated
- experience building or significantly redesigning a scale, tech-touch, or digital CS model with measurable retention or expansion outcomes
- Proven ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment
- Bachelor’s degree from a 4-year accredited institution
- Experience at a SaaS company with a hardware or IoT component •
- Experience integrating AI into CS workflows to drive measurable team productivity
- Advanced proficiency with Gainsight (or similar customer success platforms) •
- Experience partnering closely with Sales on expansion and account strategy
- All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Experience
- Minimum requirements for the role: 6+ years of
- 4+ years of direct people management
Benefits
- Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
- Annual OTE Salary $142,800 — $229,500 USD Total Rewards
- Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
- We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.
Contact
- Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
- Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.
Additional details
- At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
- Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
- Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
- As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role:
- Samsara’s Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence.
- As Senior Manager on the US Scale Customer Success team, you will lead a team responsible for a high-volume portfolio of mid-market customers in the private sector.
- It is a builder role with an explicit mandate to transform how Samsara engages customers at scale.
- The expectation is not just to run the team well — it is to make it fundamentally better.
- This is a remote position open to candidates residing in Canada or the US, excluding the SF Bay Metro, NYC Metro, and Washington DC Metro.
- You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.