operations
Posted Apr 3Delivery Operations Systems & Process Manager
at Snowflake
Remote
Requirements
- To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work.
- You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact.
- ABOUT THE ROLE We’re looking for a Delivery Operations Systems and Process Manager to architect, optimize, and scale the systems and AI automation that power our global delivery organization.
- You will be a core business partner to Global Delivery Leadership, the Director of BizOps and Snowflake’s Data, Analytics and AI team; designing the systems roadmap and building intelligent automation that make our delivery engine run with precision, predictability, and scale.
- You will work with Enterprise Technology and GTM Systems to architect solutions and roll out changes to the organization.
- If you’re a systems architect at heart, obsessed with operational excellence, and energized by AI‑driven transformation, this is the role where you’ll have outsized impact.
- WHAT YOU’LL OWN SYSTEMS ARCHITECTURE & DELIVERY INFRASTRUCTURE - Lead system roadmap planning, release management, and cross‑functional alignment - Own the end‑to‑end roadmap, optimization, and governance of Certinia PSA and Salesforce - Work with Enterprise Technology and GTM Systems on sprint cycles and own Delivery System Change Management AI AUTOMATION & INTELLIGENT OPERATIONS - Design and deploy AI‑powered workflows for: - Project health scanning & anomaly detection - Staffing intelligence &
- experience with Certinia or financial force PSA/ERP/CS (or equivalent PSA platforms) - Proven track record implementing AI automation, predictive analytics, or agentic workflows -
- experience - Background in SaaS, consulting, or enterprise technology delivery -
- Experience supporting global delivery teams - Understanding of revenue recognition, forecasting, and services margin optimization Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data.
- Snowflake employees must abide by the company’s data security plan as an essential part of their duties.
- Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
Benefits
- BONUS POINTS - Salesforce platform
- How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and
Contact
- benefits information: careers.snowflake.com http://careers.snowflake.com
Additional details
- At Snowflake, we are powering the era of the agentic enterprise.
- We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results.
- Location: Menlo Park, CA, Chicago, IL, or Denver, CO (in office) Team: Global Delivery Operations
- Experience leveraging coding agents - Expertise in workflow design, systems architecture, and data governance - Excellent communication and cross‑functional leadership skills
- It is every employee’s duty to keep customer information secure and confidential.
- The application window is expected to be open until July 31, 2026.
- This opportunity will remain posted based on business needs, which may be before or after the specified date.
- We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.