engineering
Posted 2 days agoSupport Specialist - Veterinary Software EzyVet
at ezyVet
London, United KingdomHybrid
Responsibilities
- Host customer training webinars on basic ezyVet functionality.
- Manage and resolve assigned support tickets, ensuring timely and accurate communication.
- Conduct webinars to train customers on basic features of the ezyVet application.
- Create and maintain customer ticket enquiries, including screenshots and screen recordings.
- Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.).
- Support Team Members § Collaborate on ticket resolution and share knowledge.
- Support Team Leaders § Receive guidance, feedback, and task assignments.
Requirements
- Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote.
- Ability to manage competing demands Essential - Proficient
- Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor):
- For example, learns how to operate as a team player, contributing actively to the group's efforts.
Benefits
- What you can expect from us: EUR 28,500 salary Opportunity for annual bonuses Medical Insurance Cycle to work scheme Work from home and wellbeing stipends 10% pension contribution Why IDEXX We’re proud of the work we do, because our work matters.
- At IDEXX, you will be supported by competitive compensation, incentives, and
Additional details
- IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability:
- Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products – including but not limited to ezyVet, Vet Radar, Smartflow, Vello.
- Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed.