Support Specialist - Veterinary Software EzyVet

London, United KingdomHybrid

Responsibilities

Host customer training webinars on basic ezyVet functionality.
Manage and resolve assigned support tickets, ensuring timely and accurate communication.
Conduct webinars to train customers on basic features of the ezyVet application.
Create and maintain customer ticket enquiries, including screenshots and screen recordings.
Maintain professional and customer-centric communication across all platforms (email, Slack, Facebook, etc.).
Support Team Members § Collaborate on ticket resolution and share knowledge.
Support Team Leaders § Receive guidance, feedback, and task assignments.

Completion of onboarding/training will produce a hybrid schedule of 3 days onsite and 2 days remote.
Ability to manage competing demands Essential - Proficient
Experience in software or veterinary market Preferred - Basic Key Competencies (Core Contributor):
For example, learns how to operate as a team player, contributing actively to the group's efforts.

What you can expect from us: EUR 28,500 salary Opportunity for annual bonuses Medical Insurance Cycle to work scheme Work from home and wellbeing stipends 10% pension contribution Why IDEXX We’re proud of the work we do, because our work matters.
At IDEXX, you will be supported by competitive compensation, incentives, and

IDEXX is hiring a Support Specialist for our EzyVet Software platform in our London, UK location. Primary Accountability:
Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products – including but not limited to ezyVet, Vet Radar, Smartflow, Vello.
Resolve straightforward support tickets with the help of customer self-service content, troubleshoot and investigate technical process steps, liasie with Tier 2 and Tier 3 associates on complex issues as needed.