engineering
Posted Apr 30Engineering: Senior Customer Forward Deployed Engineer
at Amplitude
San Francisco, United StatesOn-site
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Responsibilities
- Own enterprise implementations end-to-end — engage during sales to map customer needs to capabilities, scope implementation plans, and deliver through post-deployment validation with measurable customer outcomes
- Build reusable patterns and playbooks — when you solve something once, make sure the next person doesn't have to solve it again; identify and document implementation patterns that reduce effort for subsequent engagements
- Establish an AI-native engineering workflow — AI tools are integral to how you write, test, debug, and deliver code, not an occasional supplement; this is a professional standard, not an optional enhancement
- Build cross-functional trust — partner with Sales, Customer Success, and Product Engineering as a trusted technical voice in customer conversations and internal planning
Requirements
- Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
- With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
- Amplitude is the leading AI analytics platform, and our ability to deliver measurable customer outcomes quickly is a key part of how we keep that lead.
- Demonstrated ability to architect reusable solutions and mentor other engineers
- Have fluency with data and integrations — you understand event schemas, data pipelines, APIs, SDKs, and integrations, the building blocks of analytics implementations
- Have familiarity with TypeScript, React, Python, Node.js, and AWS
Experience
- 5+ years of experience, including a track record of owning customer-facing technical engagements end-to-end
Benefits
- Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
Contact
- Learn more at amplitude.com .
- Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
Additional details
- Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- As an organization, we deliver for our customers by living our values.
- We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
- We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
- The Customer FDE (Forward Deployed Engineering) team sits at the intersection of engineering, product, and customer success — owning the technical delivery that takes validated products from co-development and implements them across enterprise customers.
- As a Customer Forward Deployed Engineer, you will own end-to-end technical delivery for enterprise customer implementations, from sales engagement through post-deployment validation.
- You'll work directly in Amplitude's product codebase, submitting PRs, shipping customer-specific solutions, and building reusable patterns that make every successive engagement faster.
- This is not a traditional support or solutions role.
- Customer FDEs are engineers first who partner closely with Sales, Customer Success, Product, and Engineering to turn customer needs into working software.
- The right person thrives in ambiguity, learns new domains quickly, and cares as much about the customer's outcome as about technical elegance.