other
Added 2 weeks agoProgramme Delivery Manager
at Rackspace
Remote
Responsibilities
- Identify opportunities to align client needs with service offerings and enhance programme value.
- Identify risks, issues, dependencies, and opportunities across complex customer estates.
- Present programme recommendations effectively through written deliverables and executive-level discussions.
- Define programme scope, structure, timelines, resourcing, cost estimates, and governance frameworks.
- Ensure delivery of all programme documentation including schedules, status reports, RAID logs, meeting outputs, and governance artefacts.
- Champion problem-solving, quality delivery, and continuous improvement.
- Facilitate programme meetings focused on progress, risks, escalations, and stakeholder alignment.
- Track consulting time, utilisation, and programme financial performance in alignment with contractual agreements.
- Lead presales elements including proposals, SOWs, RFP/RFI responses, and solutioning activities.
- Ensure high customer satisfaction and promote a best-in-class delivery experience.
Requirements
- Ability to track and manage commercials across multiple engagements, ensuring strong governance whilst managing customer expectations. Key
- experience in professional services, programme leadership, and largescale delivery within technology driven environments.
- Demonstrated success in leading major, multiphase programmes and managing high performing delivery teams in customer facing contexts.
- Deep understanding of IT managed services, cloud technologies, migrations, digital transformation, and emerging technology trends.
- Professionally project management qualified (PMP, PRINCE2) in recognised delivery methodologies with a proven history of delivering complex, enterprise scale transformation initiatives.
- Executive presence with the ability to effectively engage ELT and C‑suite stakeholders across the Kingdom of Saudi Arabia, driving alignment and strategic clarity.
- Experience operating within the KSA market; Arabic language proficiency required Strong people leadership capabilities with responsibility for direct line management, as well as influencing and coordinating matrixed resources across large, multidisciplinary programmes.