other
Posted Apr 30Implementation Manager - Bilingual (English/French)
at Benchling
London, United KingdomRemote
Responsibilities
- - Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
- requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. - Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. - Understand and document customer pain points, advocate for them internally to influence product changes. - Identify and work with sales on opportunities for account expansion post go-live.
Requirements
- We are rebuilding biotech for the AI era.
- AI has the potential to change this, compressing decades of R&D work into years.
- But that only happens when clean, structured scientific data and AI are built into how science gets done.
- Benchling is the AI platform for biotech R&D.
- Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows.
- We’re building an AI scientist for our customers.
- AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day.
- As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role.
- Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.
- requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system. In addition, you have fluent or native proficiency in French and have
- experience working with French speaking customers.
- RESPONSIBILITIES - Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers - Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
- QUALIFICATIONS - MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. - At least 2 years of
- experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development.
- You must be able to empathize with scientists and quickly understand complicated scientific concepts. - Software Implementation experience, preferably with a SaaS software company. - Strong communication skills.
- You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives. - Self-starter with the ability to be successful in a startup environment. - Curious, creative, and tenacious.
- You should be excited to collaborate with customers and other Benchling teammates as a thought partner. - Ability to travel up to 25% based on customer and project needs. - Fluent or native proficiency in French -
- Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.
Benefits
- SALARY RANGE Benchling takes a market-based approach to pay.
- The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
- Total Compensation includes the following: - Competitive total rewards package - Fertility healthcare and family-forming
- benefits - Four months of fully paid parental leave - Home office stipend - Mental health
- benefits + wellness stipend - Learning and development reimbursement - 25 days vacation days + public holidays - Company-wide Winter holiday shutdown - Sabbaticals for 5-year and 10-year anniversaries - Remote perks including travel to hubs #LI-Remote #BI-Remote Benchling welcomes everyone.
- We are an equal opportunity employer.
Additional details
- Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
- Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
- We can’t do that if we haven’t built the muscle ourselves.
- Feel free to reference any tools, platforms, or workflows you use today.
- ROLE OVERVIEW Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base.
- To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform.
- You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful.
- Implementation Managers lead all aspects of customer rollouts from
- - Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. - Lead
- We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.