Manager, Client Experience Resolution & Optimization (CERO)

Charlotte, United StatesOn-site

Responsibilities

Build and manage a standardized intake and routing process for Client Services issues.
Govern issue of triage, prioritization, and cross-functional coordination.
Develop and maintain SOPs, workflows, and documentation supporting Client Services operations.
Establish and monitor high‑level performance indicators (e.g., intake volumes, turnaround times, quality measures) in partnership with internal analytics teams.
Lead continuous improvement initiatives aimed at simplifying workflows and reducing recurring issues.
Coach, mentor, and support ongoing development of the CERO Analyst. Required

Judi® , the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Bachelor’s degree is required 5+ years of
experience in client services, operations, or workflow/process management.
Demonstrated success in establishing governance structures or managing intake of workflows.
Ability to manage complexity and problem-solve in a fast-paced environment.

This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.
Remote, US Salary Range $95,000 — $150,000 USD

Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health . Position Summary