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Posted Apr 25Technical Account Manager
Remote
Requirements
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Additional details
- Join our mission to provide governments with exceptional experiences so they can do the same for their communities! What do we do?ð¥
- We empower governments to deliver exceptional citizen experiences. Â
- Check out our âAbout Usâ page for a deep dive into our product and what makes us exceptional. About the Role
- Reporting to the VP, Customer Experience, the Technical Account Manager (TAM) will serve as the dedicated Technical lead for customers with Premium Support.
- The TAM owns the day-to-day technical engagement for assigned accounts, ensuring customers receive timely, high-quality support, proactive guidance, and structured service delivery aligned with our product roadmap and release cadence.
- This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team.
- The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf.
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