Customer Support Consultant - Bilingual (French & English)

Requirements

• Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call.
• What You Need to Succeed : Must be fluent in both French (preferably Quebecois French) and English The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator.
• It is important to have strong computer and technical skills.
• You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment.
• You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions.
• Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist.
• You possess an associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience.
• Ability to be on the phone for 8 hours a day in a quiet workspace or office. *When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours.
• You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.
• The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis.

Benefits

• What you can expect from us: Hourly rate of $20/hr + based on
• experience Eligible for annual bonus Health / Dental / Vision
• At IDEXX, you will be supported by competitive compensation, incentives, and
• Ce que nous vous offrons : Taux horaire à partir de 20 $/heure , selon l’expérience Admissibilité à une prime annuelle Avantages sociaux incluant assurance médicale, dentaire et soins de la vue Pourquoi IDEXX Nous sommes fiers du travail que nous accomplissons, car notre travail a un réel impact.

Additional details