other
Posted Feb 25Senior Consultant – ServiceNow
at TTEC Digital
Hyderabad, IndiaOn-site
Responsibilities
- Lead work scope understanding and detailing with onshore or client teams. b.
- Estimate and plan work for India team to deliver. c.
- Review delivered work for requisite quality. d.
- Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
- Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.
Requirements
- You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client.
- Experience of architecting, designing Service Now platforms solutions and lead teams 2.
- Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook.
- Operations: Ability to manage multiple projects and products.
- Technical: Ability to understand all technical components and deliver on technical solutions Education,
- Experience and Certification 1. Bachelor’s degree in computer science, IT, or engineering preferred. 2. Overall 12+ yrs experience in customer
- experience working with the ServiceNow platform. 4. Proven
- experience in leading the design, development, and implementation of complex ServiceNow solutions. 5.
- Expertise in JavaScript, HTML, CSS, and other web development technologies. b.
- Deep understanding of ServiceNow architecture and data model. c. Advanced
- experience with ServiceNow integration methods, including REST and SOAP APIs. d.
- In-depth knowledge of ITIL processes and best practices. 6. Certifications: a.
- ServiceNow Certified System Administrator (CSA) is required. b.
- ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Developer (CAD) is required. c.
- Additional ServiceNow certifications or relevant technical certifications are a plus. 7.
- Experience with Customer Service Management and CCaaS. 8.
- Experience with CTI and IVR integrations. 9.
- Experience with Agile/Scrum methodologies. 10. Familiarity with additional ServiceNow products and modules. 11. Knowledge of cloud platforms and technologies.
Benefits
- Our vision is the same, a place where employees know they can thrive.
Additional details
- At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer
- Position Purpose As a Principal Consultant you will be responsible for architecting, designing and solutioning Service Now platform solutions as well as leading a team of Service Now consultants to deliver innovative solutions for our customers.
- You will also drive the innovation and growth of the Service Now practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Key Responsibilities 1.
- Be available in-person in Hyderabad with commitment to office presence as per site working policies. 3.
- Able to take over technical delivery ownership for project work happening from India: a.
- Work with system analysis and project management for the successful completion of a project. 4.
- Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts 5.
- Driving training & development and knowledge sharing aspects 6.
- Actively participate on India team growth for additional team size and new technical skills. 7.
- Will be jointly responsible for operational metrics for India team. 8.