Senior Sales Quality Assurance Analyst

New York, United StatesHybrid

Responsibilities

Conduct consistent, objective evaluations of sales interactions (calls, demos, and virtual meetings) in alignment with QA standards and sales scoring methodologies
Conduct ongoing QA of AI-generated sales scores, including auditing results, flagging inaccuracies, and partnering cross-functionally to improve scoring reliability
Utilize QA platforms (e.g., Rippit/MaestroQA, Gong) to complete daily evaluations efficiently and accurately
Deliver clear, structured, and actionable feedback that highlights strengths, identifies gaps, and drives measurable improvement in sales performance
Support QA initiatives such as appeals reviews, targeted performance deep-dives, and cross-functional sales projects
Uphold a culture of accountability, consistency, and continuous improvement across the sales organization How You Will Do Your Work

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
You are equal parts analyst, coach, and operator, with a strong understanding of what great sales conversations look like.
You are commercially minded and analytical, with a deep understanding of how sales behaviors connect to pipeline health, conversion rates, and revenue outcomes.
experience in Sales, Sales Operations, Sales Enablement, or Quality Assurance ( required )
Strong understanding of B2B sales processes in a high-velocity setting (i.e., SaaS, PEO, Fintech) Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required .
Experience with Outreach.io preferred.
Familiarity with sales methodologies (e.g., MEDDPICC, consultative selling) •
Experience with QA platforms (Rippit/MaestroQA preferred)
Experience supporting both SDR/ADE and AE functions
Background in enablement or coaching •
Experience working with AI-driven QA or conversation intelligence tools