customer support
Posted 2 weeks agoEnterprise Customer Success Manager
New York City, United StatesOn-site
Responsibilities
- Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
Requirements
- Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions.
- We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team.
- Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
- Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 7+ years of
- experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. •
- Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention. •
- Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery) ETL experience •
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. Sigma’s use of AI
- This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
Benefits
- This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. Key Responsibilities:
- The base salary range for this position is $132k - $165k annually.