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Posted 3 hours agoClient Success Associate
at Pave Bank
MalaysiaRemote
Requirements
- experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on
- experience working within Risk and Compliance frameworks to manage client portfolios safely.
- - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams.
- - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders.
Experience
- Experience: 3+ years of progressive
Benefits
- - Languages: Fluent in English; any additional languages are considered a bonus.
- WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and
- benefits package. - Equity in the company—so you're aligned with our growth and success.
Additional details
- ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank.
- Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences.
- ABOUT CLIENT SUCCESS: At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience.
- You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution.
- As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products.
- This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence.
- You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely. KEY
- RESPONSIBILITIES OF CLIENT SUCCESS ASSOCIATE: - Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions.
- - Revenue & Retention: Execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities (upsell/cross-sell) of the client portfolio.
- - Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption.