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Posted May 11Senior Manager - Product Management (AI Workflows)
at Zenoti
Hyderabad, IndiaOn-site
Responsibilities
- Own AI-enabled product areas end-to-end, from problem definition to measurable business outcomes
- Define when to use AI vs rules, heuristics, or workflow design based on customer value, cost, and reliability
- Design guardrails, evaluation metrics, and fallback experiences for AI features
- Build and maintain prioritized product backlogs aligned to outcomes (ARR, conversion, retention, productivity)
- Lead product launches with clear GTM narratives tied to customer ROI
Requirements
- We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
- As a Product Manager at Zenoti, you will own AI-powered, customer-facing products that directly impact revenue, conversion, retention, and operational efficiency for service-based SMBs (salons, spas, medspas, fitness).
- You will be responsible for identifying high-impact problems , deciding where AI meaningfully improves outcomes (and where it doesn’t), and shipping scalable solutions from concept to adoption.
- This role sits at the intersection of AI, workflows, data, and GTM execution .
- You’ll work closely with engineering, data science, design, GTM teams, and customers to build products that move real business metrics, not just features.
- Your charter spans the entire product lifecycle : discovery, solution design, AI trade-offs, execution, launch, measurement, and iteration. What will you do?
- Partner deeply with engineering and AI teams on:
- Ability to balance strategy with hands-on execution
- Excellent communication skills with engineers, designers, GTM teams, customers, and executives
- Comfort operating in fast-moving, imperfect environments AI & Technical Expectations •
- Experience building or owning AI-powered product features (GenAI, ML, automation, decision systems)
- Clear understanding of:
- Familiarity with modern AI tooling and workflows (LLMs, orchestration frameworks, RAG concepts, APIs)
- experience as a Product Manager or Technical Product Manager
- Experience in B2B SaaS, vertical SaaS, or workflow-heavy products is a plus
- MBA from a premier institute is a plus, but product judgment matters more
Experience
- Strong grounding in cloud, web, mobile, and data-driven systems Experience 10+ years of
Benefits
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Contact
- To learn more about Zenoti visit: https://www.zenoti.com
Additional details
- Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
- Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
- Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
- Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
- This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
- Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
- Translate customer problems into clear product strategy, success metrics, and execution plans
- Use data and experimentation to validate impact and iterate quickly
- Act as the voice of the customer , especially low-tech SMB operators and frontline staff What skills and
- Strong product judgment with the ability to frame ambiguous problems into actionable plans Proven