Technical Account Specialist - Customer Support

Seattle, United StatesOn-site

Responsibilities

Coordinate issue reviews, product enhancement requests, and other post-live activities.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.
Bachelor’s degree in business, Computer Science, IT, Engineering or equivalent
experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
Work with Zenoti customers in support of their daily business operations – focus on product support, problem resolution, training, and post-go-live adoption.
Ability to manage multiple priorities across multiple projects simultaneously
experience supporting complex, data-driven web applications is required •
Experience in a customer service/retail segment is an added advantage •
Experience in the wellness/spa industry a plus •
Experience supporting e-commerce solutions is a plus
Bachelor degree in business, computer science, IT, engineering or equivalent required
Associate’s degree with significant retail or customer service

Medical, dental, and vision coverage
Participation in company 401k plan
Unlimited paid time off Paid parental leave Flexible work hours
Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer Zenoti Pay Range $60,000 — $85,000 USD
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.
Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.
Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.
This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™.
Open to travel on short notice to customer locations when required, up to 10%
Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.
Strong logical, analytical and problem-solving skills
Open to travelling on short notice to customer locations when required