customer support
Posted 4 weeks agoCustomer Success Manager
at Rackspace
Remote
Responsibilities
- Lead peers and develop Account Manager Is & IIs.
- Ensure high End of Ticket Ratings through world class Service Delivery Management.
- Reduce the risk of churn by ensuring we retain customers in contract.
- Control credit memos through good administrative control and negotiation on service failures.
Requirements
- Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
- Responsibilities Manages relationships of more complex accounts due to level of MRR and complexity of systems.
- Knowledge Basic understanding of the IT industry and various technologies Basic knowledge of the Rackspace product portfolio, servers, and computer hardware Basic understanding of Cloud technologies and working practices Skills Administrative Skills AR/Billing Software Tools Budget Management Client/Customer Service Coaching/Counseling Cost-benefit Analysis Customer Relationship Management Data Analysis ERP Software Skills Formal Writing Skills MS Excel Skills Negotiation Skills Presentation Building
- experience may substitute degree requirement
- experience in a Customer Success Manager role required #LI-AW2 #LI-Remote About Rackspace Technology We are the multicloud solutions experts.
- We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
- If you have a disability or special need that requires accommodation, please let us know.
Experience
- Experience 2 - 4 years of
Benefits
- We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.