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Posted Jun 23Senior Technical Program Manager, Information Security
at Klaviyo
Boston, United StatesOn-site
Responsibilities
- Lead program delivery for GSS’s most complex initiatives — including third-party risk, compliance and audit readiness, AI governance, and the data-driven cyber risk and control framework — with minimal oversight and clear ownership of outcomes
- Identify automation and AI opportunities in program management itself — status drafting, drift detection, action tracking — and partner with SSG’s reporting and analytics capability to operationalise them
- Run risk analysis, contingency planning, and trade-off conversations with senior stakeholders; raise critical issues early with clear options, data, and recommendations
- Maintain authoritative status materials for GSS leadership team, monthly KPI updates, and quarterly Board contributions — accurate, succinct, and decision-ready
- Manage the Information Security Risk Management lifecycle by partnering with engineering and security experts to implement regulations, test controls, and deploy security solutions across the technology stack.
Requirements
- We solve problems using technology, embrace automation and AI, and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.
- Reporting into the Head of Security Strategy and Governance, you will drive end-to-end delivery of complex, technically demanding cross-functional program — spanning third-party risk, compliance and audit readiness, AI governance, and risk and control framework rollouts.
- Apply AI-enabled GSS tooling to reduce manual toil and improve the timeliness and signal of program reporting
- experience as a technical program manager in information security, with a track record of delivering complex, multi-team initiatives across engineering and security stakeholders; demonstrated expertise scoping, planning, and delivering strategic and tactical security program within a matrixed environment
- Working knowledge of security frameworks — NIST, ISO 27001, SOC 2, PCI DSS, CIS Controls — and how they translate into credible delivery plans
- Project management and/or security framework certifications (PMP, PRINCE2, ITIL, COBIT, ISO 27001) are expected at this level •
- experience using AI-enabled or automation-first program tooling (security GRC, TPRM, continuous control monitoring) and a clear point of view on where AI augments versus replaces human judgement in program delivery
- experience in equivalent security roles, such as Security Delivery Manager, Information Security Officer, or Threat Intelligence Program Manager
- Relevant professional certifications such as Certified Information Systems Security Professional, Certified Information Security Manager, Certified in Risk and Information Systems Control, CompTIA Cybersecurity Analyst or Certified Fraud Examiner
- Exposure to AI governance, model risk, or responsible-AI program work •
- Experience working with security and risk tooling in cloud infrastructure, hosting, and platform contexts
Experience
- Flex into other GSS functions — Security Product and Development, Security Intelligence Operations — where strategic initiatives need senior program leadership Who you are: 6+ years of
- 3+ years of hands-on
Benefits
- The SSG team assists the Global Security Services (GSS) organization in developing and refining information security strategy, creating metrics and reporting, coordinating cross-functional projects, and strategically aligning global information security initiatives with the broader CISO vision.
- Our salary range reflects the cost of labor across various U.S. geographic markets.
- The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations.
- The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
- In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing
- Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
- Base Pay Range For US Locations: $100,000 — $150,000 USD
Contact
- Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the team:
Additional details
- At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.
- We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
- If you’re a close but not exact match with the description, we hope you’ll still consider applying.
- An exciting opportunity within the Security Strategy and Governance (SSG) team whose mission is to ensure the safety and security of our customers, partners and Klaviyos as well as deliver best in class technology solutions, infrastructure and services.
- This is achieved by providing a robust and secure technology foundation to do great work.
- The SSG team is highly collaborative and cross-functional, working closely with various functions within the GSS team (namely Security Risk and Trust, Security Product and Development, Global Protection Services and Security Intelligence Operations), Global Technology Solutions (GTS) team and the broader Klaviyo organization. About the role:
- The Senior Technical Program Manager is an expert-level technical program leader with a remit to support strategic initiatives across the wider GSS organisation.
- You will partner with Engineering, Product, GTS, Legal, and business operations stakeholders to keep delivery on track, surface risk early, and ensure program ship measurable outcomes that move Klaviyo’s risk posture forward.
- Act as a player-coach to other program managers across GSS and GTS, modelling delivery standards, mentoring on practice, and developing reusable playbooks and runbooks
- Experience building and tracking security KPIs and metrics to measure program success and drive continuous improvement. Practical