Senior Client Representative - Emerging Market

Hybrid

Responsibilities

- Review plan documents and benefit attributes for accuracy and manage them within the internal system.

You have strong organizational and interpersonal skills, the ability to support all day-to-day account activities, and partner with the account management team to ensure all client initiatives are precisely executed.
- Learn how to submit marketing requests compliant with established marketing standards.
- Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
Must also work independently, with minimal direction.
- Basic project management skills and systems knowledge.
- Ability to forge relationships and build trust with clients, carriers, and colleagues.
- Vast sense of curiosity and willingness to learn industry knowledge and trends.
experience at a brokerage is a plus.

REQUIRED CERTIFICATES, LICENSES, REGISTRATION: - Resident Department of Insurance Life License (required or completed within 3 months of start date).
The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $55,700 and $99,500/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.
The Senior Client Representative position is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently.
We support one another to help each other grow to ensure we succeed together in supporting our clients.
We make a difference on a daily basis by providing exceptional service to our clients and their employees.
What is most exciting about this position is the variety in the work.
No client is the same, so you cannot expect the same resolution will yield the same results each time.
Reporting to the Manager, Client Services, this position is an hourly, non-exempt, full-time role.
This is a US-hybrid role with the option to work from Newfront’s San Mateo or Walnut Creek offices.
WHAT YOU’LL BE RESPONSIBLE FOR: - Handle day-to-day questions, enrollment inquiries, etc. from clients in conjunction with the service lead. - Prepare and distribute compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.). - Manage and/or respond to escalated and complex client issues with guidance from the service lead. - Manage enrollment processing.
- Manage client technology solutions in coordination with our technology team.