customer support
Posted 4 weeks agoImplementation & Support Specialist
United States Cartersville, United StatesHybrid
Responsibilities
- Lead implementation projects for new customers and existing customers adding new products, services, or payment technologies
- Troubleshoot and resolve support tickets related to payment processing, software setup, integrations, and customer-reported issues
- requirements and ensure successful implementation outcomes
- Support integrated software partners and third-party vendors as needed
- Document support issues, troubleshooting steps, resolutions, and implementation notes accurately and thoroughly
- Create and maintain internal and customer-facing documentation, guides, and process updates
Requirements
- experience in payment processing, payment software, technical support, SaaS support, implementations, or a related field 1+ year of
- experience in software development, IT infrastructure, networking, or systems support demonstrating hands-on technical ability
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly to non-technical audiences
- Strong organizational skills and the ability to manage multiple tasks, projects, and support requests simultaneously
- Experience working with software configurations, customer environments, or technical implementations
- Ability to document processes, issues, and resolutions clearly and accurately
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience in the payment processing or merchant services industry
- Familiarity with gateways, terminals, EMV devices, integrated payment solutions, or transaction workflows
- Experience with customer support ticketing systems and CRM platforms
- Exposure to software integrations, APIs, or partner support workflows
- Experience supporting ERP, rental, retail, or business management software integrations
- Basic understanding of networking, connectivity, or device setup in payment environments WHY CURBSTONE Hybrid Flexibility: Balance remote and in-office work in a way that fits your life Meaningful Work: Directly impact how businesses accept payments every day Competitive Pay $75,000+ base salary commensurate with
Experience
- Strong analytical ability to break down complex technical problems and identify root causes efficiently 2-5+ years of
Additional details
- Job Summary: Curbstone is seeking an Implementation & Support Specialist to lead customer onboarding projects and provide hands-on technical support across our payment processing solutions.
- In this hybrid role based in Cartersville, GA, you'll configure payment software and hardware, troubleshoot integrations, manage support tickets, and serve as a trusted point of contact for customers and partners throughout the full solution lifecycle.
- This position is ideal for a self-directed, technically skilled professional who thrives at the intersection of problem-solving and customer service.
- Job Description: ABOUT CURBSTONE Curbstone is a payment solutions company dedicated to helping businesses implement, manage, and optimize their payment processing environments.
- Our team works hands-on with customers and partners to deliver reliable, integrated solutions that make a real difference at the point of sale and beyond.
- THE OPPORTUNITY We are looking for a motivated and customer-focused Implementation & Support Specialist to join our growing team.
- Reporting to the IT Operations Manager, you will be the person our customers count on when they are getting started with a new solution and when they need help keeping things running smoothly.
- This role sits at the intersection of technical problem-solving and customer relationship management.
- You will lead implementation projects, troubleshoot payment software and hardware issues, and serve as a trusted point of contact for customers and integration partners throughout the full solution lifecycle.
- This is a hybrid position based out of Cartersville, GA, offering the flexibility to balance remote and on-site work.