customer support
Posted 1 weeks agoManager of Strategic Customer Success
at Ashbyhq
United StatesRemote
Requirements
- experience leading and developing Customer Success Managers in a SaaS environment.
- You know how to foster a culture of empathy, accountability, and continuous growth.
- - Customer-First Thinking: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences.
- 🚀 OUR PHILOSOPHY Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: - We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
- - We want to offer deep expertise whenever we interact with prospects and customers which requires a deep understanding of the Ashby product, even leadership roles.
- We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.
- Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Benefits
- One of our operating principles is “Aim High” and I'm excited to find a Manager of Strategic Customer Success who can identify gaps, drive meaningful change, and bring a creative vision to this segment as we scale.
- BENEFITS - You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. - You get to work with a product that our prospects & customers are truly excited about. - Competitive compensation is offered. - 10-year exercise window for stock options.
- You shouldn’t feel pressure to purchase stock options if you leave Ashby — do it when you feel financially comfortable. - Unlimited PTO with four weeks is recommended per year.
- Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 - Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. - $100/month education budget with more expensive items (like conferences) covered with manager approval - Extended health
- benefits for you and your dependents (subject to availability with our Employer of Record) - Generous equipment, software, and office furniture budget.