Head of US Key Accounts, Department Stores

New York City, United StatesOn-site

Responsibilities

Define and execute the long-range commercial strategy for the department store channel to power brand elevation and sustainable margin capture
Coach, mentor, and develop a team, fostering an environment of accountability and continuous personal growth
Own the channel P&L, managing commercial budgets, sales forecasting, and profitability metrics to meet and exceed growth targets
Build and nurture deep, trust-based relationships with key retail executives, ensuring alignment between partner strategies and our premium brand positioning
Establish high standards of operational excellence across all retail touchpoints, resolving channel conflicts and optimizing cross-functional execution
Develop and lead joint business plans with strategic retail partners, aligning long-term growth initiatives, commercial objectives, and brand priorities.
Drive disciplined performance management through regular business reviews, KPI reporting, and action plans that maximize sell-through, productivity, and profitability.
Champion premium in-store execution, visual merchandising standards, and elevated consumer experiences across the department store network.
Lead organizational change across the channel, driving adoption of new commercial initiatives, tools, and ways of working Your Story:

Represent the voice of the customer internally, influencing product, merchandising, and go-to-market decisions through actionable retail insights.
experience in retail sales, account management, or commercial buying roles within a premium product-led brand environment
Deep understanding of the department store matrix landscape, including localized distribution strategies, SKU optimization, and gross margin protection Demonstrated
Exceptional communication skills with the ability to articulate visionary concepts and influence complex external retail organizations

You bring 10+ years of
You have 6+ years of direct people leadership experience, with a proven track record of scaling teams, managing complex cross-functional stakeholders, and driving regional commercial breadth

Grounded in trust, collaboration, and a shared pursuit of excellence, we work to deliver an unforgettable premium consumer

As the Head of Key Accounts, US Department Store, you will define and drive the commercial growth strategy across our premium department store channel within the US. Reporting to the Director of Key Accounts on the Key Accounts team, you will maximize commercial execution, own channel P&L performance, and build enduring retail partnerships that elevate our brand presence across the region.
You will lead the team to deliver unforgettable consumer experiences that accelerate commercial success and safeguard our premium positioning. Your Mission:
Anticipate market trends and consumer shifts across department stores, integrating these insights into proactive account strategy adjustments
Partner closely with Planning, Supply Chain, Finance, Product, and Marketing teams to ensure seamless execution of seasonal launches and commercial priorities.
experience constructing clear, strategic visions rooted in financial data and market analysis to navigate incomplete information
Willingness to travel up to 50% of the time across the region to partner with key accounts and support field execution Meet the team:
The US Key Accounts team is dedicated to bringing our Swiss-engineered innovation to life across premium retail environments.
We partner closely with the industry's most respected retailers, blending rigorous data analysis with creative brand storytelling to elevate On's presence.
experience that delivers the "wow" factor of tomorrow.