design
Posted 2 hours agoDesign Program Manager
at HighLevel
United StatesRemote
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Responsibilities
- Conduct competitive research and audits to understand how leading products solve similar problems, and translate insights into actionable recommendations.
- Drive UX consistency and standards by contributing to design systems, pattern libraries, and best practices that scale across teams.
- Support usability testing and research efforts by helping define hypotheses, structuring studies, and translating findings into clear product direction.
- Create clear UX documentation and artifacts including wireframes, journey maps, and
Requirements
- About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale.
- experience across our product ecosystem.
- Partner with product managers and designers to shape user flows, refine interactions, and ensure strong UX fundamentals are embedded early in the product development process.
- experience in UX, product design, or related fields, with a strong understanding of user-centered design principles.
- Experience conducting competitive analysis and UX audits, with the ability to turn observations into structured insights.
Additional details
- Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.
- By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily.
- With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
- Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.
- We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide.
- Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
- Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.
- Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
- We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts Role Overview We’re looking for an Sr. UX Researcher to help elevate the quality, consistency, and impact of user
- This role sits at the intersection of design execution, research, and product thinking—supporting the UX and product team in raising the bar while ensuring our experiences are intuitive, competitive, and customer-centric.