Scaled Engagement Manager

London, United KingdomRemote

Requirements

Metaview is an AI company focused on recruiting.
We build AI agents that help world-class companies hire with radically more speed and precision.
It's still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead.
experience our top accounts get to thousands more, by using AI and automation to do the work, and applying human judgement only where it actually moves the needle.
- Experiment relentlessly with AI and automation -building triggered workflows, AI-assisted outreach, and automated health score responses without needing engineering support, biased toward shipping quickly over designing the perfect system.
Experience in one of the following, or something similar: 1.
Customer Success, Account Management, or Consulting roles with a systems orientation: Where you've built repeatable playbooks, templates, and frameworks that work across diverse customer types, and have moved a book of accounts on retention and expansion metrics.
Required Skills and Attributes: - Proven ability to manage a high volume of accounts and know the difference between an account that needs a system and one that needs a human.
- Technical aptitude and genuine AI enthusiasm - actively experimenting with AI to do more with less, not using it as a novelty.

We automate the toil, and augment the human for companies like Brex, Affirm, Deel, ElevenLabs, and Airtable.
Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors.
We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.
We're looking for people seeking the hardest, most fulfilling work of their lives.
How we work: We operate with one core principle: velocity.
In practice, this means we: - Optimize everything we do around accelerating the rate of learning. - Do truly great work. - Communicate openly and directly, and with full context. - Maintain a hard-earned reputation for craft and quality.
The role: Our book is growing faster than 1:1 CS can scale to meet it.
As Scaled Engagement Manager, you'll own retention and expansion across a book of 2,000+ accounts.
You'll build the systems that serve the long tail, run the human moments that matter, and act as a rich signal source for Product, Marketing, and CS leadership.
The role is the first of its kind on the team, so you'll be designing it as you run it.