Practice Manager (Full-time)

Responsibilities

• With support from Regional Director and Central HR, oversee team administration and development, including hiring, onboarding and corrective actions as needed
• Ensure the delivery of the Diana Health vision and Diana Difference – day in and day out – across our entire practice-based team and our clients
• Oversee execution and continuous improvement of practice workflows, including but not limited to: Scheduling:
• Support all aspects related to patient scheduling
• Develop and oversee the schedules for admin and clinical team members
• Manage provider schedules and clinic schedule structure to ensure a seamless
• Support efficient and comprehensive clinic appointment flow
• Lead our Service Recovery Process when issues arise; supporting unusual event reporting, as needed
• Solicit and review feedback from clients and review key performance indicators
• Support and manage execution of Diana Health SLAs
• Oversee hospital and clinic procedure authorization process, including hospital superbills
• Procure designated practice-specific items (e.g., clinical supplies, office supplies, team uniforms, etc.) and maintain accurate, updated logs
• Identify any operational workflow issues that interfere with client care and the team’s ability to properly execute on their responsibilities
• Lead the practice to meet its performance metrics
• Review dashboards to identify leading indicators of team and practice operations related issues
• Develop and test hypotheses, pulling in appropriate stakeholders and additional data, as needed
• Develop improvement plans, test the plans, measure the impact and iterate as needed
• Ensure closed loop communications across affected team members, external parties etc.
• Maintain a strong pulse on the health of the team and the metrics of the practice at all times, being able to report out real-time, as needed
• Lead frequent, clear, concise, closed loop communication across the many dimensions of the practice team:
• Lead daily morning huddles and provide daily schedule communications and real-time updates as needed
• Lead monthly all-team meetings
• Orchestrate other team meetings (e.g., Lunch & Learns)