other
Posted Jan 5Practice Manager (Full-time)
at Digital Edge Solutions & Services
Dallas Fort Worth Usa, United StatesOn-site
Responsibilities
- With support from Regional Director and Central HR, oversee team administration and development, including hiring, onboarding and corrective actions as needed
- Ensure the delivery of the Diana Health vision and Diana Difference – day in and day out – across our entire practice-based team and our clients
- Oversee execution and continuous improvement of practice workflows, including but not limited to: Scheduling:
- Support all aspects related to patient scheduling
- Develop and oversee the schedules for admin and clinical team members
- Manage provider schedules and clinic schedule structure to ensure a seamless
- Support efficient and comprehensive clinic appointment flow
- Lead our Service Recovery Process when issues arise; supporting unusual event reporting, as needed
- Solicit and review feedback from clients and review key performance indicators
- Support and manage execution of Diana Health SLAs
- Oversee hospital and clinic procedure authorization process, including hospital superbills
- Procure designated practice-specific items (e.g., clinical supplies, office supplies, team uniforms, etc.) and maintain accurate, updated logs
- Identify any operational workflow issues that interfere with client care and the team’s ability to properly execute on their responsibilities
- Lead the practice to meet its performance metrics
- Review dashboards to identify leading indicators of team and practice operations related issues
- Develop and test hypotheses, pulling in appropriate stakeholders and additional data, as needed
- Develop improvement plans, test the plans, measure the impact and iterate as needed
- Ensure closed loop communications across affected team members, external parties etc.
- Maintain a strong pulse on the health of the team and the metrics of the practice at all times, being able to report out real-time, as needed
- Lead frequent, clear, concise, closed loop communication across the many dimensions of the practice team:
- Lead daily morning huddles and provide daily schedule communications and real-time updates as needed
- Lead monthly all-team meetings
- Orchestrate other team meetings (e.g., Lunch & Learns)
Requirements
- experience for clients, and providers Client Experience: Ensure DH client
- Bachelor’s Degree in business, education, or healthcare administration required or equivalent experience
- experience in outpatient practice management – women’s health experience is preferred
- Demonstrated program development capabilities and ability to make critical decisions without all of the answers, using sound judgement
- Demonstrated ability to represent an organization’s values and to carry out these job
- Proven ability to build and lead strong, diverse teams and meet practice-level performance metrics Benefits
Benefits
- We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives.
- We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care
- The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
- Billing and Insurance
- Provide oversight of all billing and insurance questions (e.g., verification of
- benefits and personal financial plans) including team education and training and client educational tools, as needed
- Competitive compensation
- Medical, dental, and vision insurance, with an HSA/FSA option
- 401(k) with employer match Paid time off
- Paid parental leave
Additional details
- Diana Health is a high-growth network of modern women's health practices.
- experience that is good for patients and good for providers.
- We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
- Our Practice Managers are passionate about helping women get the high quality, loving care they need and deserve and supporting interdisciplinary teams of providers and staff in fast growing practices.
- You will be a practice leader, ensuring smooth and efficient day-to-day operations and a supportive, servient culture that simultaneously serves our team and our clients.
- You will report directly to the Regional Director in the practice’s associated Diana Health region.
- Provide day-to-day, onsite team leadership, ensuring all practice-level team members are set up for success in their respective roles and trouble-shooting situations as needed
- Directly manage all practice-level clinical and administrative staff
- With support from the VP of Clinical Operations (for HR), oversee the practice’s providers’ day-to-day needs
- Serve as the practice’s Diana Health culture setter, modeling our values and serving as the face of Diana Health to the practice team and patients