Associate IT Technician

Austin, United StatesOn-site

Responsibilities

Troubleshoot and resolve or escalate technical issues, ensuring timely and effective solutions.
Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
Ensure adherence to security best practices, including data protection and access control.

This role is responsible for providing basic IT support, including setting up and deploying IT equipment.
experience in support of the business.
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience with Windows and macOS operating systems.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
Familiarity with Department of Defense (DoD) or military industry projects.
Knowledge of autonomous systems or maritime technology. PHYSICAL DEMANDS
Manual dexterity to operate a computer keyboard, mouse, and other office equipment.

IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Bonus
Visual acuity to read screens, documents, and reports.
BENEFITS Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries

Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) https://www.govinfo.gov/link/uscode/8/1324b.

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Saronic is seeking a talented and organized Associate IT Technician.
experience mindset, and an interest in developing a career in IT.
You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects. KEY RESPONSIBILITIES
Assist with user access-based incidents and requests.
Work closely with cross-functional teams to provide an excellent
Ability to troubleshoot hardware, software, and networking issues.
Prolonged periods of sitting at a desk and working on a computer.
Occasional standing and walking within the office.
Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.