other
Posted 6 hours agoSenior Analyst, Tools and Systems Administrator
at roblox
Gurugram, IndiaOn-site
Responsibilities
- Administer and configure applications to support 24/7 operations, including Zendesk, Absorb, Qualtrics, JIRA and other 3rd party and internally developed tools.
- Analyze and translate business
- Support vendor team onboarding and off-boarding, including account creation, access provisioning, and the setup and troubleshooting of provisioned tools.
- Maintain detailed documentation and provide regular reports on configuration, experience and support activities. You Have: 7+ years of
Requirements
- A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
- Respond to and resolve ad-hoc tickets from internal and vendor facing teams via Jira, while monitoring Slack pings, emails, and collaborating with global operational teams.
- experience in tools and systems administration, focusing heavily on end-user support, alongside 2+ years of
- experience with CRM, IVR, LMS, Knowledge Management tools, live channel support systems, integrations, and database administration. 2+ years of
- experience owning the end-to-end implementation, instrumentation, and integration of front and back-office applications.
- The ability to use data to identify and lead decision-making for process improvements that enhance operational efficiencies. •
- Leveraged AI / LLM based tools to solve complex problems. You Are:
Benefits
- Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.
- For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Additional details
- Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
- At Roblox, we’re building the tools and platform that empower our community to bring any
- We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
- We are seeking a highly motivated Senior Analyst, Tools and Systems Administrator to manage the implementation and innovation of tooling initiatives across our Operations teams.
- In this role, you will join a growing team of administrative, incident management and product support teams in India, providing comprehensive tools and admin support to our global operations teams.
- You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional customer service. You Will:
- requirements into technical requirements, coordinating with operations teams to evaluate new functionality and implement tooling.
- Work proactively with internal and external teams to identify, analyze, and resolve tool-related issues before problems arise, ensuring all incident management protocols are diligently followed.
- Experience collaborating and communicating technical information clearly to management, product development teams, and both technical and non-technical users.
- Analytical & Innovative: You are excited to investigate large, ambiguous problems, measure solutions, and execute out-of-the-box ideas to mitigate emerging risks.