Customer Reference Manager, AP&J

AustraliaRemote

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Responsibilities

Develop and execute reference program plans, including customer interviews, case studies, testimonials, and speaking opportunities.
Coordinate with internal teams (marketing, sales, product) to ensure alignment and effective execution of reference programs.
Develop and Execute Advocacy Initiatives: Create and implement advocacy programs Foster a community of advocates by providing them with resources, training, and support.
Measure and track the impact of advocacy programs on customer satisfaction, loyalty, and revenue.
Build and Maintain Customer Relationships: Develop strong relationships with key customers in the AP&J region.
Proactively identify and address customer needs and concerns.
Identify opportunities for cross-selling and upselling based on customer needs.
Manage Customer Reference Programs: Identify and recruit suitable customers for reference programs, ensuring they align with Workday's strategic goals.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
Contribute to the development of customer success best practices Sales Enablement & Support: Provide enablement and support on how sales team can fully maximize the use of customer references in their opportunities Partner with the Sales Enablement team to better equip new sales executives in using customer references in their opportunities. About You Basic
experience in customer success, marketing, or a similar role within the HCM or ERP industry.
Bachelor's degree in marketing, business administration, or a related field.
Good understanding of customer advocacy principles and best practices.
experience in managing projects and coordinating cross-functional teams. Strong analytical and problem-solving skills. Fluency in English and at least one Asian language. Other
Experience with CRM systems (e.g., Salesforce) and project management tools. Knowledge of Workday products and the ERP landscape.
Experience in managing customer reference programs.