Customer Success Manager

Remote

Requirements

Bring patterns, feedback, and frustrations to product and engineering in a way they can act on - Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it - Bring a point of view on how AI tools can make CS work faster and smarter - we have budget and appetite to build this into how the team operates How we measure success The metrics that matter most for this role: - Renewal rate across your book of business -
Things were ambiguous, processes were still being built, and that energized you rather than frustrated you. - Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.
Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable.
TL;DR You: A high-agency CSM who makes things happen without being asked, is comfortable in commercial conversations, and gets genuinely energized by a technically complex product in a mission-driven space Us: A CS team of 4 managing ~40 accounts each, scaling into new segments and raising the bar on how we serve customers Salary: $120,000 – $150,000 base + bonus + equity Location: Fully remote (EST timezone required) Why we need you Our customer base spans digital health platforms, wearable companies, and
experience level - Generous early stage options (extended exercise post 2 years employment) - Regular in-person offsites, last were in Tenerife and Miami - Monthly learning budget of $300 for personal development and productivity - Flexible, remote-first working - including $1K for home office equipment - Monthly budget of $150 to use towards a coworking space - 25 days off a year + national holidays - Healthcare coverage depending on location Oh and before we forget: - Backend Stack: Python (FastAPI), Go,

Healthcare is in crisis and the people behind the results deserve better.
With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices.
Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.
We’re already connecting millions and scaling fast. Short on time?
The reactive work gets done — onboarding questions, troubleshooting, support coordination.
The proactive work is where we’re falling behind: running useful QBRs, spotting expansion opportunities, and catching churn risks early.
This hire is about adding someone with real horsepower.
You’ll own a focused book of business – primarily in our digital health segment – from onboarding all the way through renewal and expansion.
You’re comfortable in commercial conversations: talking about pricing, pushing on upsell opportunities, and making the case for value when a customer is on the fence.