Customer Support Specialist

San Francisco, United StatesOn-site

Responsibilities

RESPONSIBILITIES - Support global customers across multiple channels, including Zendesk, social media, and other communication platforms - Communicate with users in a friendly, professional, and human-centered way, representing the company’s voice - Investigate and troubleshoot technical issues within iOS apps, identifying root causes and providing timely solutions - Escalate bugs and product issues with clear documentation and actionable insights - Generate and manage reports on customer
experience - Create and maintain documentation, knowledge base articles, and internal processes - Manage multiple projects and priorities effectively in a dynamic environment

We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live.
Our long-term focus drives us to challenge the status quo every day, pushing the boundaries of AI-driven solutions that truly make a difference.
experience across our iOS applications.
experience in customer support or a similar role - Proficiency in English; additional languages are a plus - Strong
experience with Zendesk, social media platforms, and other customer communication tools - Solid understanding of iOS applications and mobile ecosystems - Ability to troubleshoot technical issues and identify root causes methodically - Strong written communication skills with attention to detail - Comfortable working with data, reporting, and customer
experience metrics - Self-motivated and able to manage time and priorities independently - Ability to handle multiple projects simultaneously in a fast-paced environment - Interest in customer
Experience with documentation and cross-team coordination is a plus - Bachelor’s degree in a relevant field or equivalent practical experience WHAT
Applicants must submit their own work without any AI-generated assistance.
Any use of AI in application materials, assessments, or interviews will result in disqualification.