customer support
Posted 4 days agoCustomer Support Representative
at Fieldguide
(usa), United StatesRemote
Requirements
- experience in a high-growth startup.
- You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight. - Nice to have: Familiarity with the integration of merge tags in Microsoft Office applications is desirable.
Additional details
- experience: Guide customers through the features and functionalities of the Fieldguide platform.
- Provide tips and best practices for optimal use, ensuring customers can leverage the software to its fullest potential. - Advocate for the customer: Be the link between the customer and Fieldguide’s Engineering, Product, Design team.
- Be aware of and communicate customer needs internally to help shape the product roadmap.
- Help the customer participate in deployment of beta features, facilitating a frequent feedback loop. - Bolster onboarding and retention: Assist in customer database setup and template creation to ensure a world-class client experience. - Maintain knowledge base: Contribute to and update the online help resources, FAQs, and support documentation, ensuring they are current and comprehensive for user self-service.
- You’re joining a hard-working team that trusts each other deeply.
- Strong communication and problem-solving skills are essential, with a focus on effectively assisting and advising customers through complex issues.
- The ideal candidate will have a proven track record of driving customer satisfaction and fostering long-term client relationships.” - Bias towards action.
- More about Fieldguide: Fieldguide is a values-based company.
- Our values are: - Fearless - Inspire & break down seemingly impossible walls. - Fast - Launch fast with excellence, iterate to perfection. - Lovable - Deliver happiness & 11 star experiences. - Owners - Execute & run the business with ownership. - Win-win - Create mutual value & earn trust for life. - Inclusive - Scale the best ideas with inclusive teams.