Concierge Support Specialist

Mumbai, IndiaRemote

Responsibilities

Ensure all content is accurate, compliant, well-organized, and visually cohesive. 2.
Concierge Support & Client Relationship Management Join review calls as needed to guide creators, answer questions, and implement real-time updates.
Support weekly or monthly updates depending on client tier.
Design and create lead magnets like neighborhood/buyer/seller guides.
Maintain and refresh listings, guides, videos, and downloads. 3.
Organize asset folders and maintain clean documentation.
Collaborate with the Concierge Manager to prioritize client requests and keep projects on track. 5.

This role blends AI-assisted profile setup and design, light customer support, and ongoing client relationship management.
You’ll work directly with real estate agents and creators, helping them design and optimize their Pop.Store profiles and PDF guides.
While AI will assist in generating starter templates, you’ll transform those into polished, accurate, on-brand experiences and guide customers through design and content refinements.
AI-Assisted Profile and PDF Guide Setup & Customization Take AI-generated starter templates for profiles and PDF guides and personalize them with each agent’s branding, content, photos, videos, and business goals.
Provide clear, proactive communication through email, Zendesk, and shared docs.
Real Estate Knowledge Development Build a working understanding of real estate terminology, workflows, IDX links, buyer/seller funnels, and what drives conversion on agent bios.
Apply this knowledge to make thoughtful recommendations on profile layout and content. 4.
Comfort with design and tech tools (AI tools, Canva, docs, spreadsheets, simple image editing).
The Concierge Support Team is the bridge between AI-generated templates and real-world, revenue-driving customer experiences.

Location: Remote (India-based) Team: Concierge Success Role Title: Concierge Support Specialist