customer support
Added 2 weeks agoConcierge Support Specialist
at CommentSold
Mumbai, IndiaRemote
Responsibilities
- Ensure all content is accurate, compliant, well-organized, and visually cohesive. 2.
- Concierge Support & Client Relationship Management Join review calls as needed to guide creators, answer questions, and implement real-time updates.
- Support weekly or monthly updates depending on client tier.
- Design and create lead magnets like neighborhood/buyer/seller guides.
- Maintain and refresh listings, guides, videos, and downloads. 3.
- Organize asset folders and maintain clean documentation.
- Collaborate with the Concierge Manager to prioritize client requests and keep projects on track. 5.
Requirements
- This role blends AI-assisted profile setup and design, light customer support, and ongoing client relationship management.
- You’ll work directly with real estate agents and creators, helping them design and optimize their Pop.Store profiles and PDF guides.
- While AI will assist in generating starter templates, you’ll transform those into polished, accurate, on-brand experiences and guide customers through design and content refinements.
- AI-Assisted Profile and PDF Guide Setup & Customization Take AI-generated starter templates for profiles and PDF guides and personalize them with each agent’s branding, content, photos, videos, and business goals.
- Provide clear, proactive communication through email, Zendesk, and shared docs.
- Real Estate Knowledge Development Build a working understanding of real estate terminology, workflows, IDX links, buyer/seller funnels, and what drives conversion on agent bios.
- Apply this knowledge to make thoughtful recommendations on profile layout and content. 4.
- Comfort with design and tech tools (AI tools, Canva, docs, spreadsheets, simple image editing).
- The Concierge Support Team is the bridge between AI-generated templates and real-world, revenue-driving customer experiences.
Additional details
- Location: Remote (India-based) Team: Concierge Success Role Title: Concierge Support Specialist