other
Posted 2 weeks agoTechnical Account Manager
at Kombo
On-site
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recruiting$180,000
Requirements
- RESPONSIBILITIES - Onboard and implement new customers, leading from contract signature through go-live - Understand customer use cases across HR, TA, payroll, and LMS tools - Coordinate with Solutions and engineers to get customers integrated and live - Prepare and run structured QBRs focused on value, adoption, and roadmap - Align stakeholders on expansion opportunities and next phases - Identify new use cases, products, or integrations within existing accounts - Partner with Sales on commercial
- experience with enterprise or upper mid-market accounts, including multi-product/region rollouts - Are curious about data and value-driven customer outcomes - Are excited to travel for in-person customer meetings - Have
- experience or strong interest in HR Tech / TA Tech (preferred but not required) - Thrive in a high-pace, startup environment and are comfortable with quick iteration and ambiguity MUST-HAVE
- experience owning a book of business and driving improved NRR/expansion -
- Experience with APIs, integrations, or data-heavy products - Strong written and verbal communication with both technical and non-technical stakeholders - Ability to work autonomously and structure your own work - Eagerness to work in-office (NYC, 4+ days/week) at a high-growth startup NICE-TO-HAVES - Background in HR Tech or TA Tech -
- Experience in startups or as an early hire on CS/TAM/post-sales teams - Hands-on
- experience calling APIs, use of Postman, or work on integrations with engineers THIS ROLE IS LIKELY NOT A FIT IF: - You want a remote-only role or cannot commit to being in the NYC office 4+ days/week - You are uncomfortable with commercial conversations such as renewals, expansions, or negotiations - You require highly structured processes and are not comfortable building from scratch - You do not enjoy learning technical products, APIs, or integrations
Benefits
- Location: New York City Office (Onsite) Compensation: $180K-$220K OTE ABOUT KOMBO Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems.
Additional details
- Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly.
- Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $30M+ from YC, Volition Capital, and Acadian Ventures.
- ABOUT THE ROLE This technical, customer-facing position means you’ll own customers from onboarding through ongoing success and expansion.
- You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo’s solutions. KEY
- EXPERIENCE & SKILLS - 3–5 years in Customer Success, Technical Account Management, or similar - Proven