customer support
Posted Apr 23Technical Customer Success Manager
at Tavus
San Francisco, United StatesOn-site
Requirements
- We’re building AI Humans — a new interface that closes the gap between people and machines, removing the friction of today’s systems.
- Our real-time human simulation models enable machines to see, hear, respond, and even appear human — unlocking meaningful, face-to-face conversations between humans and AI.
- With Tavus, individuals, enterprises, and developers can build AI Humans that connect, understand, and act with empathy at scale.
- This includes becoming an expert in the Tavus CVI platform and guiding customers through onboarding, implementation, optimization, and expansion.
- WHAT YOU’LL DO - Develop a deep understanding of customer business objectives, use cases, and technical environments - Lead onboarding and implementation, ensuring a smooth and successful time-to-value - Drive ongoing adoption, engagement, and value realization across the customer lifecycle - Troubleshoot complex technical issues and coordinate resolutions with Engineering, Product, and Support teams - Serve as the primary technical point of contact for customers post-sale - Translate customer feedback
Additional details
- TECHNICAL CUSTOMER SUCCESS MANAGER Location: San Francisco, CA ABOUT TAVUS Tavus (taa-vus) is a research lab pioneering human computing.
- A fleet of medical assistants providing every patient with the attention they need.
- We are a Series B company backed by world-class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners.
- Join us in shaping a future where humans and machines truly understand each other.
- THE ROLE We’re looking for a Technical Customer Success Manager (CSM) who combines deep technical aptitude with a strong focus on customer outcomes.
- In this role, you’ll ensure customers are successful, engaged, and consistently realizing value from Tavus’ Conversational Video Interface (CVI) platform.
- You’ll act as a trusted advisor to strategic customers, owning the post-sales experience end-to-end.
- This role sits at the intersection of technical implementation, product strategy, and long-term customer success.