operations
Posted 2 days agoPeople Operations Manager
at brightwheel
United StatesHybrid
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Responsibilities
- Ensure they run effectively and with clear stakeholder communication at every stage. - Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon.
- Own account administration, permissioning, vendor relationships (including regular account team touchpoints and renewals) and ongoing evaluation for consolidation or replacement.
- Evaluate the current solution, explore consolidation with adjacent tools, and implement AI automation for high-volume, low-complexity requests. - Own
- Build the solution, document it, and own the iteration.
Requirements
- As a systems thinker, you understand the architecture of the HR tech stack and can design the machine.
- You're energized by the challenge of building a smarter, AI-enabled People Ops function.
- Stay current on product roadmaps and leverage in-product AI features to create a better
- experience for employees and managers. - Serve as the operational PM for People initiatives that require structured coordination, both within the team and across functions (ex. policy changes, new program launches, tech migrations). - Own People Ops data and reporting.
- Leverage AI to surface trends across headcount, attrition, engagement, and
- experience from the ground up: audit what exists, identify what should be automated or AI-assisted, and rebuild the onboarding journey for a workforce that spans US and international, FTEs and contractors, in-office and remote. - Evolve the HR help desk experience.
- Surface utilization trends and data-driven recommendations to the Director of People Operations. - Identify and drive AI automation of manual or high-touch processes across People Ops: LOA communications, offer send process, payroll,
- What You've Done - Managed broad People Ops or HR operator scope at a company of 300+ employees, running multiple concurrent programs across benefits, lifecycle, and performance with minimal direction. - Used AI tools (Claude, ChatGPT, or workflow automation platforms like Zapier or Make) to meaningfully reimagine HR workflows.
- What Sets You Apart - You have built multiple AI-powered HR tools from scratch — a Slack bot, an automated workflow, a custom agent — that is actively in use and saving meaningful time. - You have redesigned an employee-facing program end-to-end (onboarding being the most valuable example) and you have a feedback loop in place that shows whether it worked. - You can evaluate a People Ops tech stack and articulate what’s underleveraged, what’s redundant, and where the highest ROI opportunities are.