operations
Posted Jun 5People Operations Manager
at brightwheel
United StatesHybrid
Responsibilities
- Ensure they run effectively and with clear stakeholder communication at every stage. - Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon.
- Own account administration, permissioning, vendor relationships (including regular account team touchpoints and renewals) and ongoing evaluation for consolidation or replacement.
- Evaluate the current solution, explore consolidation with adjacent tools, and implement AI automation for high-volume, low-complexity requests. - Own
- Build the solution, document it, and own the iteration.
Requirements
- As a systems thinker, you understand the architecture of the HR tech stack and can design the machine.
- You're energized by the challenge of building a smarter, AI-enabled People Ops function.
- Stay current on product roadmaps and leverage in-product AI features to create a better
- experience for employees and managers. - Serve as the operational PM for People initiatives that require structured coordination, both within the team and across functions (ex. policy changes, new program launches, tech migrations). - Own People Ops data and reporting.
- Leverage AI to surface trends across headcount, attrition, engagement, and
- experience from the ground up: audit what exists, identify what should be automated or AI-assisted, and rebuild the onboarding journey for a workforce that spans US and international, FTEs and contractors, in-office and remote. - Evolve the HR help desk experience.
- Surface utilization trends and data-driven recommendations to the Director of People Operations. - Identify and drive AI automation of manual or high-touch processes across People Ops: LOA communications, offer send process, payroll,
- What You've Done - Managed broad People Ops or HR operator scope at a company of 300+ employees, running multiple concurrent programs across benefits, lifecycle, and performance with minimal direction. - Used AI tools (Claude, ChatGPT, or workflow automation platforms like Zapier or Make) to meaningfully reimagine HR workflows.
- What Sets You Apart - You have built multiple AI-powered HR tools from scratch — a Slack bot, an automated workflow, a custom agent — that is actively in use and saving meaningful time. - You have redesigned an employee-facing program end-to-end (onboarding being the most valuable example) and you have a feedback loop in place that shows whether it worked. - You can evaluate a People Ops tech stack and articulate what’s underleveraged, what’s redundant, and where the highest ROI opportunities are.
Benefits
- Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology.
- benefits program operations end-to-end, including full ownership of open enrollment (from broker coordination to Rippling build to company-wide communication and employee education). - Manage ongoing broker, carrier, and perks vendor relationships, including regular account team touchpoints.
Contact
- We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
- We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture.
- All legitimate communications come from @mybrightwheel.com http://mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process.
- If you suspect fraudulent contact, reach out to security@mybrightwheel.com.
Additional details
- Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day.
- Our Team Our team is passionate, talented, and customer-focused.
- We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
- Who You Are You're a seasoned People Ops operator who thinks in systems and runs in programs.
- You've owned a broad HR scope before including benefits, onboarding, performance cycles, compliance, and leave administration.
- You know what it takes to uplevel these processes and run them cleanly at scale.
- You can envision how data flows between systems, where integrations break down, and what a well-designed stack actually enables.
- You're someone who looks at a manual process and immediately starts designing the automated version.
- You notice when the data doesn't add up or when the process needs improving, and you go looking for the root cause.
- You're comfortable navigating high-stakes, sensitive work across Finance, HRBPs, Legal, and IT.