engineering
Posted Feb 4AI Success Engineer, Government
at openai
Washington, United StatesRemote
Responsibilities
- - Own customer success: account strategy & health; breadth, depth, velocity of adoption that drives mission impact, enablement and education; and ongoing technical deployment and success across your portfolio.
- - Design and lead hands-on activities like workshops, hackathons, and training sessions across varied audiences, from executives to front-line staff.
- - Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.
- - Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success.
- - Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning - Build strong relationships with executive sponsors, C-suite leaders, and technical stakeholders, Business and Operations Managers, Programmatic Teams, and help align business goals with OpenAI capabilities.
- - Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting.
- - Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement.
- - Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions.
Requirements
- ABOUT THE TEAM OpenAI’s AI Success Engineer team partners with the world’s most ambitious government & partner organizations to translate cutting edge AI into real business and mission impact for governments of all levels from Local, State, Federal, and International.
- We guide customers and users journey from the first time they try ChatGPT Enterprise, automate a workflow, develop and execute a new skill, and create their first agent to scaled enterprise adoption of ChatGPT, Codex, our API and other novel capabilities.
- Our work spans technical integration and enablement, workflow transformation, inspiring and upskilling AI literacy and confidence across the workforce, sustained program, product and new capability delivery.
- Every engagement is an opportunity to shape how AI changes work, productivity, and innovation.
- The AI Success Engineer role is the primary post-sales relationship for OpenAI’s most important customers.
- You will be helping Government Leaders/Partners appropriately and effectively use AI for their mission, while simultaneously investing in ensuring their people are AI-enabled and ready to advance positive outcomes that their constituents depend on them for.
- You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the ways OpenAI tools can make a difference to the mission..
- You drive our customers’ success and journey in an AI age.
- - Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them.
- - Create and show customers how to make custom GPT’s, Skills, Agents, Plugins, Connectors, Codex and use all of the features and capabilities of our tools.
- - Work with government technical teams to connect, configure, and deploy OpenAI technology from OSS, API, and Enterprise tools.
- experience in technical customer facing roles such as technical account management, Customer Success Management for a Technology product, GenAI consulting or deployment roles, technical delivery leadership, or other deep enterprise adoption work and program management.
- - Deep, hands-on operational knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage.
- Experience designing strong account success plans and tactically loves presenting, training, showing and inspiring people to explore how they can explore their potential and mission impact with our tools. - Practical
- experience with authentication and enterprise security concepts (SSO, domain verification, encryption, and enterprise compliance frameworks (GDPR, HIPAA, etc.)).
- - Familiarity with coding languages like Python or JavaScript, and comfort with REST APIs, SDKs, automation, CI/CD, containers, and cloud platforms.
- - Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies - Can show a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders - Have run inspirational and effective change management programs, especially around technology - Can rapidly bring order to procedures, processes and workflows
- - Deep empathy and listening skills, strong desire and joy from spending time with our customers understanding their vision, values, challenges and opportunities and a clear enthusiasm for the ability for AI to make a positive difference.
- - Clear and unique POV, thought leadership and ability to articulate a compelling vision for AI as well as ability to help customers address concerns and hesitations around AI.
- - Understand Google Workspace, Slack, Salesforce.
- - You are already a power-user and evangelist for ChatGPT, Codex, etc About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence
Experience
- YOU’LL THRIVE IN THIS ROLE IF YOU: - 8+ years of
Additional details
- Most importantly, we help each member of our customer's workforce, their teams, programs and missions meet their total potential.
- Our government customers have vital missions, and we must meet them with game-changing technology.
- ABOUT THE ROLE Governments work at a scale that is truly exponential on missions that are of critical importance to people, communities and nations.
- You are responsible for the end-to-end account management of critical Government and Partner customers.
- You will drive: the impact of our tools on their mission, account health and adoption, ensuring technical readiness, creating and executing on the deployment strategy, enabling, educating and training their workforce, identifying new use cases and upsell opportunities, and delivering measurable value to our customers with OpenAI’s ambitiously growing capabilities.
- This role blends technical depth, program and account management, customer advisory, training and enablement and product influence.
- You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer
- experience is connected and successful across every touchpoint.
- Success in this role means accelerating adoption, increasing customer use and value from our tools, guiding strategic use cases that get to production, and helping customers demonstrate tangible business and mission impact.
- You will bring key product feedback and insights to our product teams to ensure our capabilities continue to advance our customers' mission. IN THIS ROLE,