other
Posted Apr 20Account Development Manager 1 -Evening shift (15:30 - 00:00)
at Wrike
Prague, CzechiaHybrid
Responsibilities
- Maximize customer lifetime by helping them unlock the most product value
- Drive the adoption across the customers’ teams
- Drive Net Retention via upsell and cross sell Your
- Prepare to work evening shift (15:30 - 00:00)
Requirements
- experience in a customer facing role (Customer Success, Account Management, Customer Support, etc) Fluent English
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
Experience
- Qualifications: 1+ years of work
Benefits
- Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role:
- 5 Weeks of paid vacation
- Sick Leave Compensation
- 5 Paid Uncertified Sick Days
- 2 weeks fully paid w/ medical certificate, additional
- 4 weeks paid at 80% salary rate
- Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days
- Meal Vouchers (CZK 220 per working day)
- Annual Prague Travel Card (Lítačka)
- Benefit budget with flexible options, including a MultiSport card, Canadian Medical membership, contributions to a pension savings plan and additional choices available through Benefit Plus Your recruitment buddy will be Arjola Stejskal , Talent Acquisition Specialist #LI-AS1
Contact
- Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.
Additional details
- Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product.
- You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions.
- It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value.
- You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
- Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
- You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving.
- We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.” Your Impact:
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way