operations
Posted Jun 16Senior IT Operations Analyst (Türkiye)
at Sezzle
TürkiyeRemote
Responsibilities
- Demonstrate end-to-end ownership of device procurement through third-party providers, managing complex logistical issues from initial order to final delivery and resolution.
- Manage and resolve incoming IT Service Desk (ITSD) tickets within Jira, ensuring timely response and end-to-end resolution. •
- Lead critical lifecycle events by participating in IT Operations onboarding training for new hires and executing secure, IT-focused employee termination responsibilities. •
- Support internal and external IT audit processes (e.g., SOC 2, PCI, and SOX) by coordinating and providing required documentation for access controls, ITSD ticketing, and quarterly software vendor compliance. What We Look For:
Requirements
- experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
- You will help lead IT platform administration, including third-party integrations and worldwide deployment, and contribute to managing Google Workspace and MDM implementations.
- Maintain deep technical knowledge of our application stack and IT security, effectively communicating updates to the engineering team and the broader organization. •
- Actively contribute to strategic initiatives by progressing assigned tasks within the Jira project backlog, supporting the transition to a more proactive IT Operations model. •
- Applicants must be fluent in English. •
- Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts, including Jira ticketing classification, pointing, and meeting workflows. •
- Proven ability to operate with a high degree of autonomy, demonstrating end-to-end ownership of complex operational issues from initial triage to resolution, root cause analysis, and subsequent process improvement. •
- Systems and skills knowledge should include the highest levels of aptitude in the following: •
- experience with Single Sign-On (SSO) implementations and SAML/OIDC protocols, including the configuration and enforcement of MFA/2FA policies to ensure a secure authentication posture.
- Strong background in endpoint security, primarily in high-compliance SaaS environments, leveraging tools like Jamf Protect for continuous threat prevention, compliance reporting, and policy enforcement across a global fleet.
- Deep technical proficiency in the Apple macOS ecosystem, including advanced support for MacBook Air and Pro models, FileVault encryption key management, OS patch cycle management, and leveraging native security features Proven
- experience in Atlassian/Jira administration, specifically Jira Service Management (JSM) for ITSD ticketing, including the design and optimization of complex workflows, issue classification, and implementing Automation for Jira to streamline operational tasks.
- Demonstrated expertise in implementing, administering, and ensuring continued adherence to critical compliance frameworks, including SOC 2, SOX, and PCI-DSS. Proven
- experience in administering access, governance, and security for AI platforms (e.g., OpenAI) and ensuring their compliant interoperability with the existing tech stack, paying close attention to PII handling and data integrity controls.
- experience building and maintaining IT operations automation workflows using scripting languages (e.g., Python, Bash) or dedicated automation tools (e.g., Power Automate, Automation for Jira) to improve efficiency and enforce security policies.
- Highly organized with expertise in accurate, repeatable workflow documentation and a strong understanding of change management principles for audit and process improvement success.
- Relevant professional certifications (e.g., Jamf Certified Admin, CompTIA Security+, Google Workspace Administrator)
- Bachelor’s degree in Information Technology, Computer Science, or a related field. •
- Experience working with PCI-DSS, SOC 2 Type 2, and CIS controls; specifically in implementation, documentation, administration, and continued adherence to these controls. About You:
Benefits
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Additional details
- With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping
- experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.
- We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.
- As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey.
- If you’re excited about pushing boundaries in tech and delivering a game-changing
- We are seeking a talented and motivated Senior IT Operations Analyst who is best in class, with a high IQ and a high EQ.
- This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with strong prospects for continued growth and increased ownership.
- Beyond technical oversight, you will provide elite IT support and maintain robust access controls for our internal end-user base. What You'll Do: •
- Act as a Senior IT Operations team member, contributing to organizational improvement and mentoring junior staff. •
- Operate with high autonomy to manage both proactive initiatives and reactionary break/fix tasks. •