customer support
Posted 4 days agoCustomer Success Manager - New Verticals
at attentive
United StatesOn-site
Responsibilities
- Regularly lead and present at customer meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- Lead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements Your Expertise
Requirements
- Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.
- By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries.
- Strong understanding of growth and retention techniques and strategies
- Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
Experience
- 3+ years of CS or Account Management experience in MarTech required
Benefits
- You'll get competitive perks and
- benefits , from health & wellness to equity, to help you bring your best self to work.
- The US base salary range for this full-time position is $90,000 - $115,000 base + commission + equity + benefits
- Our salary ranges are determined by role, level and location #LI-AR1
Additional details
- We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships.
- Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture.
- We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups , Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces , and the Human Rights Campaign Foundation's Corporate Equality Index ! About the Role
- You will take ownership of relationships with our Strategic New Verticals clients and lead their program strategy in a consultative and data-driven fashion.
- You will run all facets of their acquisition and messaging program and own the customer relationship at strategic goal alignment during implementation and moving through every part of the client lifecycle, working cross-functionally to provide maximum value for your customers, while retaining and growing revenue for Attentive.
- As a CSM, you will be responsible for accurate revenue and renewal forecasting, designing and implementing strategic account plans, and identifying opportunities to expand the customers suite of Attentive products to satisfy their goals.
- You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customers and be trusted to represent Attentive at in-person meetings and functions, happy hours, and events.
- Gain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
- Work independently to deliver a “consultant” perspective in all customer interactions
- Previously have worked closely with engineering and product teams to define requirement and implement solutions