engineering
Posted YesterdaySenior Content Developer
at Epocare
Minneapolis, United StatesHybrid
Responsibilities
- Shape how enterprise software speaks! As a Senior Content Designer, you will define the language that powers the
- Establish and evolve the product voice, terminology framework, and writing patterns to ensure consistency across product teams and AI-generated experiences.
- Design content for AI-powered features, including conversational interfaces, agent responses, system-generated summaries, smart recommendations, and autonomous workflow notifications.
- Lead content audits and information architecture improvements that simplify complex enterprise workflows, reduce cognitive load, and improve usability.
- Create and maintain content guidelines, pattern libraries, and documentation that enable teams to produce consistent, high-quality content at scale.
- Advocate for plain language, mentor designers on content design principles, and contribute to design reviews that elevate the overall product experience.
Requirements
- experience of Epicor products used across manufacturing, distribution, supply chain, and retail industries.
- Every label, message, workflow, and AI-generated response plays a critical role in helping skilled operators complete complex work with confidence.
- You will be responsible for establishing content standards, shaping the product voice, and designing content for both traditional product experiences and emerging AI-driven interactions.
- experience in Content Design, UX Writing, or Content Strategy, with shipped work in enterprise software, B2B SaaS, or other complex workflow-driven products.
- A portfolio demonstrating the ability to simplify complex concepts through clear, user-centered content and thoughtful interaction design.
- experience incorporating AI into your content design practice, using AI tools for drafting, content analysis, iteration, and quality improvement while maintaining strong editorial judgment.
- Excellent collaboration, communication, and stakeholder management skills, with the ability to influence cross-functional teams through thoughtful content strategy.
- Experience designing content for AI-powered products, including copilots, conversational interfaces, intelligent agents, autonomous notifications, or AI-generated summaries. Hands-on
- experience using AI-assisted development tools such as Cursor, Claude, GitHub Copilot, or similar technologies to prototype, test, or scale content experiences.
- Understanding of AI agents, Model Context Protocol (MCP), or emerging approaches to designing trustworthy AI interactions.
- A well-developed perspective on the evolving role of Content Design in an AI-first world, balancing human judgment, clarity, structure, and responsible AI communication.
- Experience working within manufacturing, distribution, supply chain, retail, or other complex enterprise domains.
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Benefits
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Range: Minimum: $94,000 USD Maximum: $151,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation.
- Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Additional details
- We are seeking applicants with exceptional writing craft, strategic UX thinking, and a passion for creating clear, trustworthy experiences that help customers work smarter.
- What you will be doing: Define and maintain content standards across Epicor products, including UI copy, microcopy, onboarding, contextual help, error states, empty states, and in-product messaging.
- Partner closely with Product Designers, Product Managers, and Engineers throughout the product development lifecycle, contributing content strategy from discovery through delivery.
- Experience defining product voice, tone, terminology standards, and scalable content systems across multiple products or platforms.
- Expertise writing across a variety of product experiences, including UI microcopy, onboarding, contextual guidance, error messaging, and system-generated content. Demonstrated
- A pragmatic, data-informed approach that values testing, iteration, and continuous improvement based on real user behavior.
- Join a team where craft is respected as leadership, innovation is encouraged, and your expertise can influence products used by businesses running real-world operations at scale.
- Here, your success is our success—and together, we go further. #LI-TO1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
- We help businesses stay future-ready by connecting people, processes, and technology.
- Together, Epicor employees are creating a more resilient global supply chain.