Engagement Manager

Palo Alto, United StatesHybrid

Responsibilities

Own customer relationships post‑implementation and serve as the single point of contact for ongoing engagement.
Build trusted relationships with customer stakeholders across technical and non‑technical teams.
Maintain and prioritize backlogs across multiple customer accounts.
Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
Ensure end‑to‑end testing and validation of workflows before customer release.
Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
Support renewals and expansions by demonstrating value realization and impact.

Our AI platform takes the manual, messy, time consuming work — that bog down industries like finance, healthcare, supply chain, and more — and turns them into seamless, automated processes.
Our client footprint spans across 34% of Fortune 500 enabling businesses across various industries to unlock the potential of AI in automating their business processes.
experience in stakeholder‑facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior
experience working as a software engineer or in a technical development role. Demonstrated
experience leading end-to-end SaaS implementations in partnership with engineering teams.
Proven ability to manage multiple complex customer implementations simultaneously.
Experience in AI/ML, workflow automation, document processing, or enterprise SaaS. •
Experience working with enterprise or mid-market customers in production environments. Prior